In 2005, the Exhibit Operations Department at the Museum of Science, Boston became concerned by the number of visitor comment cards that cited frustration with broken exhibits. As a result, they approached the Research Department to carry out a study to determine the visitors' perspectives of maintenance issues. The Research Department addressed this matter by seeking answers to the following questions: 1. Where is the discrepancy between what visitors and maintenance workers call broken 2. What factors related to broken exhibits frustrate visitors most? 3. What counts as broken in the eyes of
This report presents findings from the evaluation of the Baseball Stories user generated content (UGC) project. The Baseball Stories project was created by the Information and Interactive Technology Department to allow people to share stories about their experiences with baseball for display in the Baseball As America traveling exhibition. As a part of the project, a website was created where people could create and post their stories and view other stories, and an exhibition kiosk was created where people could view their or others' stories or send an email to remind themselves to create a
It is relatively unknown what impact the Museum of Science has on its visitors once they leave our doors. This study aims to create a baseline understanding of how visitors follow up on what they have learned at the Museum. We examined follow up interviews from the Star Wars: Where Science Meets the Imagination exhibition evaluation and some of its accompanying programming, the Rethinking Urban Transportation forums, Bionics and Prosthetics forums, and The Force and Its Many Faces lectures. The follow up interviews were conducted via email and phone six to 10 weeks after visitors came to the
Between February and June 2008, the Hall of Human Life content development team set out to create goals, messages, and content ideas for a new exhibition on human life. During this time period, the team decided that the exhibition would focus on the main message that Humans are changing and provide the visitors with three lenses for viewing the exhibition: an ecological lens, an anatomical lens, and an evolutionary lens. As an entry point to these lenses for visitors, the exhibit team generated five catalysts that correspond to the ecological lens and highlight how environmental factors can
This evaluation study was conducted to examine the effectiveness of two design strategies used in Beyond the X-Ray: personal stories which were a part of the Five Windows on the Body and a separate kid area which was implemented in Kid Radiology. Evaluation Questions: 1. How do visitors interact with and use the exhibits in Beyond the X-Ray that were created with the instructional design strategies that are the focus of this evaluation? 2. In what ways, if any, are the exhibits that are designed with the targeted strategies effective at achieving their stated goals? 3. What are the visitors'
Given its ongoing commitment to universal design and the integration of technologies into the museum experience, the Museum of Science decided to employ a handheld Multimedia Tour to accompany Star Wars: Where Science Meets Imagination, an exhibition about the real world meeting Star Wars technologies. With the help of leading tour guide developer, Antenna Audio, a 22-stop tour was produced featuring narration, Behind the Scenes interviews with individuals who had worked on the films, Star Wars film clips, still photos and the ability to send information home. An American Sign Language version
Museums are places where visitors of all abilities and disabilities are invited to learn. This diversity offers a unique challenge how can museums ensure that everyone can benefit from the learning experience? Universal design, which is the design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design (Center for Universal Design, 2002), puts forward a potential solution. This paper offers an overview of universal design, including its practice in the museum, formal education, and digital media fields, and
This report presents findings of a summative evaluation by Randi Korn & Associates, Inc. (RK&A) of the Extreme Zone section in the Ecosystems exhibition, a project funded by the National Science Foundation at the California Science Center in Los Angeles. RK&A conducted in-depth interviews with adult, drop-in visitors to examine the degree to which the Extreme Zone meets its educational objectives: one sample was interviewed prior to entering the Ecosystems exhibition and a separate sample was interviewed after experiencing the exhibition. RK&A scored interviewees' responses using a rubric to
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Randi Korn & Associates, Inc.California Science Center
Three Big Back Yard (BBY) evaluations were carried out during the summer of 2006. A timing and tracking study was conducted to understand how visitors utilized and interacted with the various components of the Big Back Yard. A total of 101 visitors were observed. Exit interviews were carried out with 96 visitors as they left the BBY. The exit interviews provided an understanding of visitors' motivations for visiting the BBY, what they knew about the BBY before they visited, and their experience with the golf course's content. A lobby interview was conducted with 160 visitors as they left the
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Amy Grack NelsonBeth JanetskiLevi WeinhagenScience Museum of Minnesota
This report presents findings from a front-end evaluation at the Science Museum of Minnesota for the exhibition, "Water: H2O = Life." The study was carried out to gain visitor feedback on images advertising the Water exhibition. A total of 117 interviews were conducted with visitors aged 18 and above. Visitors were shown three images 1) an Earth-shaped cup held up by a human hand, 2) the Earth with a drop of water, and 3) the Earth floating in a life preserver. Visitors were asked if any of the images would inspire them to come to the museum and, if so, which image was most inspiring. Next
This study was conducted to document how members of the Design Challenges team currently assist visitors as they engage in engineering design activities as a way of informing the practices of informal technology education at the Museum of Science about the types of scaffolds and supports visitors need when engaging in future engineering design labs in exhibitions. To collect data for this study, educators from the Design Challenges team were observed as they helped visitors complete the Solar Cars activity in Investigate! The Solar Cars activity was not designed as an engineering design lab
This study was designed to assess qualitative and quantitative impacts that the enactor program has on visitor experience at the Denver Museum of Nature and Science (DMNS), using two temporary exhibitions (Benjamin Franklin: In Search of a Better World and Titanic: The Artifact Exhibition) as examples. Of interest was capturing the unique visitor experience that enactors provide by combining visitor engagement, education and interaction. In turn, this affords opportunities to better consider enactor and/or theater-based programming for other areas of the Museum (temporary and permanent) in the