In this paper, Kathy McPherson outlines the process that was undertaken to evaluate the visitor services program at the Ontario Provincial Parks. The project included five steps: establishing criteria for ranking parks; developing three new levels of service for the delivery of the interpretive program; evaluating the name "visitor services," establishing operating standards for the program; and developing a visitor needs survey.
In this paper, researchers from Science Learning, Inc. discuss findings from an evaluation study that used interpretive carts to analyze visitor conversations. Researchers collected data using the "Rock Talk" cart to inform the redesign of the Geology, Gems & Minerals Hall at the Smithsonian's National Museum of Natural History.
In this article, Susan Fisher of the Harn Museum of Art and John J. Koran, Jr. of the Florida Museum of Natural History discuss their study designed to demonstrate the feasibility of conducting evaluations at archeological sites. Specifically, the researchers conducted a summative evaluation of epistemic curiosity and knowledge of Spanish speaking and non-Spanish speaking visitors to the Maya site of Uxmal in the Yucatan Peninsula of Mexico.