In this paper, Kersti Krug of the Museum of Anthropology in Vancouver explores how hypertext can contribute to postmodern issues of visitor research. Krug argues that hypertext has potential to present new ways of "seeing and influencing change by enhancing access to knowledge about visitors."
In this paper, Britt Raphling from the Adler Planetarium discusses how evaluation can be used to help focus interactive multimedia options so that exhibits meet both content objectives and visitor experience objectives. This paper outlines an "ideal" evaluation process tailored specifically to the challenges of developing interactive multimedia elements in museums. It requires exhibit developers, programmers, visitors and the evaluator to participate in a series of five steps designed to ensure the most effective possible outcome.
In this article, Annette Noschka-Roos discusses a study of a computer-supported information system (CIS) touch-screen interactive in the "New Energy Techniques" gallery at the Deutsches Museum. The objective of the study was to gather systematic data on how the medium is used by visitors. Noschka-Roos provides key findings from the study.
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Annette Noschka-RoosVisitor Studies Association