The Freer Gallery of Art and Arthur M. Sackler Gallery (F|S) contracted Randi Korn & Associates, Inc. (RK&A) to study its visitors with two goals in mind: first, to collect current data about F|S visitors, including demographics and visit characteristics and second, to explore visitors’ experiences at F|S, in particular, what visitors value about their F|S experiences and how visitors rate their experiences in the context of the mission statement and newly articulated impact statement. Two data collection instruments were used for the visitor study: a standardized questionnaire and an in-depth