This book addresses controversial changes in a major cultural organization through the lens of a vital need for a shift in thinking as museums enter the 21st century. Robert Janes is a leading voice in the changes taking place in Canada's cultural institutions. In this case study, the author candidly discusses layoffs, union/management relations, and the urgency of sustainability. Contributions from museum staff highlight the human side of change, and essays by Canadian and international museum directors present thoughtful perspectives.
This Handbook is geared to the experienced researcher who is a novice evaluator. It orients the researcher to evaluation practice, with an emphasis on the use of qualitative techniques to augment quantitative measures.