This paper discusses the benefits of conducting long-term evaluations. It explains the rationale behind and methodology used in a study of "Bird Discovery Point," a group of interactive exhibits located in the Aquatic Bird House at the Brookfield Zoo. The author briefly describes the issues that were raised in each of the eight evaluation efforts, the lessons from both the evaluation process and findings, and how this study impacted the decision-making processes of the institution, staff perceptions, and exhibit development in other areas.
In this article, the Center for Social Design's Don Thompson summarizes a 1988 paper written by K.D. Hirschi and C.G. Screven featured in the "ILVS Review." Thompson summates findings from the researchers' investigations of the use labels which ask questions. The study was conducted with family groups of visitors to five different exhibits at the Milwaukee Public Museum.