In this article, Gary Clarke, Director of the Topeka Zoo, describes the opening of Gorilla Encounter, a fascinating gorilla exhibit. Clarke's account of the opening day is important because of the successful planning that made standing in line almost a pleasant experience for visitors.
In this article, Steve Bitgood, Professor Emeritus of Psychology, Jacksonville State University, presents general principles that can be used to guide exhibit designers, facility planners, and decision-makers of exhibit-type facilities. Bitgood offers two principles of visitor behavior that deal with physical qualities of the exhibit object or spieces.