Audience research inspired this interpretive case study in which the evaluator compared planning for the visitor experience and visitor response to the developed environment in a living history site setting. During 1987-1988, the evaluator spent several months observing and interviewing museum workers and visitors, in situ, at The Gibson House, which is operated by the City of Toronto Historic Museums and Art Centres. The case study included a variety of data triangulation techniques to interpret the visitor experience from multiple perspectives (e.g., Soren, 1990-2000). The Gibson House
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Barbara SorenCity of Toronto Historic Museums and Art Centres