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Peer-reviewed article

Built-in Antennae: Exhibit Floor Staff as Evaluation Resources

July 1, 2007 | Exhibitions

This article explores a variety of strategies for using museum floor staff as evaluation resources. Eric Siegel, Director and Chief Content Officer, discusses the New York Hall of Science's Science Career Ladder and how Explainers are involved in evaluation. Ryan Hill, Manager of Interpretive Programs and Curatorial Research Associate at the Hirshorn Musuem and Sculpture Garden, examines the The Guggenheim Museum's Gallery Guide as a case study on the value of feedback. Elizabeth Kunz Kollmann, Senior Research Associate and Evaluation Assistant at the Museum of Science in Boston, examines the methods, benefits, and drawbacks of collecting visitor data from staff. Finally, Carey Tisdal, independent evaluation consultant, investigates when and how floor staff perspectives are useful in evaluation.


  • REVISE logo
    New York Hall of Science
  • Ryan Hill
    Hirshorn Museum and Sculpture Garden
  • Liz Professional 2
    Museum of Science
  • 2014 10 23 01a2764ce1d28af2e21bf9cc169043e30182995a5d
  • Citation

    Publication Name: Exhibitionist
    Volume: 26
    Number: 2
    Page Number: 59
    Resource Type: Research Products
    Discipline: Art, music, and theater | Education and learning science | General STEM
    Audience: Museum/ISE Professionals | Evaluators
    Environment Type: Exhibitions | Museum and Science Center Exhibits

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