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  • Implementation Formative Evaluation of "Earth Over Time" Videodisc Exhibit
    Date: 05/10/1990
    Resource Category: Formative
    The Interactive Video Science Consortium is a non-profit group of fifteen science centers and museums that developed interactive video exhibits about Earth and Planetary sciences with two purposes in mind. One, the videodisc-based kiosk exhibits served as educational vehicles for four million visitors, representing the combined audiences of the ... »
  • Maintaining a High Quality Visitor Experience
    Date: 01/01/1990
    Resource Category: Peer-reviewed article
    This paper the development and success of an ambitious plan launched by the Philadelphia Zoo in late 1970's and early 1980s to streamline operating procedures, repair and replace buildings and exhibits, and evaluate and upgrade visitor services. A key part of this service strategy was a visitor survey, which aimed to identify weaknesses and ... »
  • The Professional and the Volunteer Interpreting a Living History Site
    Date: 01/01/1990
    Resource Category: Summative
    Audience research inspired this interpretive case study in which the evaluator compared planning for the visitor experience and visitor response to the developed environment in a living history site setting. During 1987-1988, the evaluator spent several months observing and interviewing museum workers and visitors, in situ, at The Gibson House, ... »